Odigo

Odigo offers a comprehensive customer interaction management platform, enabling companies to effectively manage their customer interactions across channels such as voice, instant messaging, social networks and e-mail. Their solutions aim to deliver a fluid, consistent and personalized customer experience, while improving operational efficiency.

The Odigo platform enables companies to centralize and manage all customer interactions from a single interface. It offers advanced features such as intelligent call routing, queue management, call recording and analysis, outbound campaign management, reporting and much more.

Odigo benefits from a business model based on recurring revenues, with almost 90% of its sales coming from cloud revenues generated by the sale of software and telecommunication solutions.

The churn rate is very low, as the company's solutions are integrated into its customers' IT systems. Finally, the migration to a pure SaaS model is being finalized, with around 85% of customers already migrated by the end of 2022.

With 25 years' experience, the company is the market leader, with almost 700 employees in six main countries (France, Spain, UK, Netherlands, Belgium and Germany). Clients include SNCF, Kering, DHL, Air France/KLM and Santander.